Customer Service Officer

Job Description:

• Act as the main point of contact between customers and the company.
• Process orders, forms, applications, and customer requests in a timely manner.
• Arrange shipments and provide customers with timely updates on delivery status.
• Handle order cancellations as and when required.
• Maintain customer accounts and ensure accuracy of records.
• Provide support for Accounts Receivable (AR) and ensure compliance with company requirements.
• Actively participate in projects and continuous improvement initiatives.
• Respond to customer inquiries (internal and external) and resolve a variety of order-related issues.

Job Requirements:

• Diploma or Degree in Business Administration, Engineering, Communications, or a related field.
• At least 2–3 years of relevant Customer Service experience.
• Experience in a manufacturing environment is preferred.
• Knowledge of SAP or Oracle systems is an advantage.
• Excellent verbal and written communication skills.
• Pleasant personality with strong interpersonal skills and the ability to remain diplomatic under pressure.
• Good administrative and organizational skills.
• Proactive, self-motivated, resourceful, independent, and a strong team player.
• Strong problem analysis and problem-solving skills.