Support Technician (f/m/d)

ENABLE your future through light.

Excelitas is a global technology leader, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security and aerospace sectors.

ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.

Our Excelitas site in Regen is our centre of excellence for high-precision optics. From development to production on state-of-the-art machines, specialists work here with passion to meet all customer requirements on a daily basis. A wide range of highly precise optical components are reliably supplied to a wide variety of markets and applications. Examples of applications include dental cameras and endoscopes in medical applications, head-up displays in the aerospace industry, aerial cameras and a wide range of special solutions in the field of research and development.

Main responsibilities

• Support for IT hardware systems, including (but not limited to) PCs, servers, building security systems, peripherals, workstation computers, smartphones, and tablets
• Timely and professional handling of technical support requests from users and employees
• Installation, configuration, and maintenance of computer hardware, software, and peripherals
• Maintaining and updating documentation related to support tickets
• Providing first-level support for enterprise and business applications
• Meeting the SLAs established by the IT organization
• Collaborating with third-party vendors
• Delivering IT services throughout their entire lifecycle
• Monitoring systems on a daily basis
• Assisting customers/end users with questions regarding the installation, use, and implementation of products
• Responding to customer inquiries and providing appropriate technical and/or product-related information
• Communicating user issues and concerns to all relevant internal staff
• Providing computer hardware
• Providing and maintaining IT security systems
• Systematic approach to problem-solving, including the creation of documentation to support findings and preventive maintenance
• Support for continuous improvement
• Conducting audits (as needed)
• On-site support at other locations (as needed)

Requirements

• Degree in computer science, IT-related training, or equivalent qualification
• At least three years of relevant professional experience, preferably in an IT service desk or IT support role
• Strong service and customer focus
• Strong analytical and problem-solving skills
• In-depth knowledge of computer hardware support (PCs, tablets, smartphones, and mobile devices)
• Proficiency with all Microsoft Office and operating system platforms
• A structured and independent work style, strong organizational skills, and the ability to prioritize tasks independently
• High flexibility and a willingness to work in a dynamic work environment with changing priorities
• Ability to work well in a team
• High level of professionalism, reliability, and a strong sense of responsibility
• Very good skills in spoken and written German and English

We welcome suitable applications regardless of gender, cultural and social background, age, religion, ideology, disability or sexual identity. 

Excelitas is seeking leaders and innovators to join our global team!  

Visit: https://jobs.excelitas.com/